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Attrition & retention

The 18-month exit cliff is real. The cause isn't what HR thinks.

Across the GCCs we track, senior attrition clusters at a predictable point. The triggers group into four things — and only two are inside HR’s control.

By Sachith Rai 7 min read
A diverse team meeting around a table with monitors

Draft. Figures marked like this are illustrative and pending verification against Recruise placement data & Sachith sign-off before publication.

Key takeaways

  1. Senior attrition clusters at a predictable point, not randomly across tenure. The cliff is real and it is roughly the same everywhere.
  2. The triggers group into four things — and only two of them are inside HR's control.
  3. The lever that works isn't retention spend at month eighteen. It's what you set up at month one.
01

The cliff is real, and it isn't about pay.

Across the GCCs we track — 64 of them — senior attrition doesn't rise smoothly with tenure. It spikes around the 18-month mark, then settles. Once you've seen the shape a few times it stops looking like coincidence and starts looking like a mechanism.

HR usually reads the spike as a comp problem, because comp is the lever it can pull. But the leavers we debrief rarely lead with money. They describe a role that stopped growing, a mandate that narrowed after the honeymoon, or a manager relationship that never became a real one. The triggers cluster into four: scope, manager, recognition, and market pull. Two you can shape; two you mostly can't.

"By the time someone resigns at eighteen months, the decision was made around month three. The exit is just the paperwork catching up."

Sachith Rai · MD & Founder, Recruise

02

The fix sits at month one, not month eighteen.

The two triggers you control — scope and manager — are set early. A senior hire who is calibrated into a real mandate, under a manager equipped to develop them, mostly doesn't reach the cliff. One who is under-scoped to "prove themselves first" is already on the clock, whatever the retention budget says later.

That reframes the spend. Money poured in at month eighteen buys you a counter-offer war you usually lose. The same attention at month one — on how the role is scoped and who it reports to — is where the cliff actually gets flattened. It is cheaper, and it works.

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